Scheduling &Cancellation policy

Appointment/ Cancellation/ Unsatisfied Client Policy

To best serve our clients and our staff, we require a minimum 24-hour notice via telephone/ email/ facebook message to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. Our staff time is also important and while we understand that things come up, our staff plans there day to ensure they are available for your appointment. To ensure our cancellation policy is upheld, we require a CC on file for ALL appointments . Cancellations made with less than a 24-hour notice will be subject to a charge of 100% of the booked appointment value. 

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We thank you in advance for respecting our policy.

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Services Satisfaction

​Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at contact@martinispalounge.com .  Monetary refunds will not be made for services rendered; however, we will happily make adjustments to the original service upon approval of your stylist.

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Hair Policy

Requests for haircut or hair color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this color adjustments do not apply to corrective color appointments which your stylist will notify you of.

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Credits from color consultations will only be honored at the first booking, within 30 days of the original consult. Because each stylist approaches color and cutting differently, we cannot transfer color consultation credits and notes to another stylist.

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Nail Policy

Request for adjustments to nail services will be made within 5 days if polish chips or pealing. Please must call to notify us of this.

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Grace Period for Emergencies

We understand that emergencies can occur. In the event of a genuine emergency, please contact us as soon as possible to discuss your situation. We may make exceptions on a case-by-case basis.

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Repeat Cancellations - Three Strikes Rule

Clients will be given a total of three opportunities to cancel or reschedule appointments within 24 hours in a 3month period without incurring any penalty. After that 3rd cancellation a credit card will be require and payment processed when scheduling the appointment. 
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Credit Card Policy

Due to the rising cost of goods, increase cost of labor, and increase merchant service fees we are now implementing a 3.5% credit card convenience fee. Clients that pay with any credit/ debt will be charge this fee by the merchant themselves and not us. Clients can still reserve their appointment by credit card and pay with cash at the time of their service which will NOT add the fee.