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Our Policy

To best serve our clients and our staff, we require a minimum 24-hour notice via telephone/ email/ facebook message to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. Our staff time is also important and while we understand that things come up, our staff plans there day to ensure they are available for your appointment. To ensure our cancellation policy is upheld, we require a CC on file for ALL appointments . Cancellations made with less than a 24-hour notice will be subject to a charge of 100% of the booked appointment value. 

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We thank you in advance for respecting our policy.

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Services Satisfaction

​Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at contact@martinispalounge.com .  Monetary refunds will not be made for services rendered; however, we will happily make adjustments to the original service upon approval of your stylist.

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Hair Policy

Requests for haircut or hair color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this color adjustments do not apply to corrective color appointments which your stylist will notify you of.

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Credits from color consultations will only be honored at the first booking, within 30 days of the original consult. Because each stylist approaches color and cutting differently, we cannot transfer color consultation credits and notes to another stylist.

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Nail Policy

Request for adjustments to nail services will be made within 5 days if polish chips or pealing. Please must call to notify us of this.

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Grace Period for Emergencies

We understand that emergencies can occur. In the event of a genuine emergency, please contact us as soon as possible to discuss your situation. We may make exceptions on a case-by-case basis.

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Repeat Cancellations - Three Strikes Rule

Clients will be given a total of three opportunities to cancel or reschedule appointments within 24 hours in a 3month period without incurring any penalty. After that 3rd cancellation a credit card will be require and payment processed when scheduling the appointment. 
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Credit Card Policy

Due to the rising cost of goods, increase cost of labor, and increase merchant service fees we are now implementing a 3.5% credit card convenience fee. Clients that pay with any credit/ debt will be charge this fee by the merchant themselves and not us. Clients can still reserve their appointment by credit card and pay with cash at the time of their service which will NOT add the fee.

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Consumer Data Policy

1. Information We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, mailing address, etc.

  • Technical Data: IP address, browser type, device information, operating system, and other technical details collected through cookies or tracking technologies.

  • Usage Data: Pages visited, time spent on the site, links clicked, and other actions taken on our website.

  • Payment Information: If applicable, we may collect payment details when you make purchases (e.g., credit card information).

2. How We Use Your Data

We may use the data we collect for the following purposes:

  • To provide, personalize, and improve our services.

  • To process transactions and provide customer support.

  • To communicate with you, including responding to inquiries or sending promotional materials (with your consent).

  • To analyze website usage and improve the user experience.

  • To comply with legal obligations.

3. Data Sharing

We will not sell, rent, or share your personal data with third parties, except in the following cases:

  • Service Providers: We may share your data with third-party vendors who help us run our website or services (e.g., hosting providers, payment processors). These vendors are obligated to protect your data and only use it to perform their services.

  • Legal Compliance: We may share data to comply with legal obligations or to protect our rights, property, or safety, or that of others.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete data.

  • Deletion: You can request the deletion of your personal data under certain circumstances.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe link in emails or contacting us directly.

  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons) to improve the functionality of our website, analyze traffic, and personalize your experience. You can control cookie settings through your browser, but disabling cookies may affect the functionality of certain parts of the website.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy

We may update this Consumer Data Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

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Terms and Conditions

These Terms and Conditions apply to all users, visitors, and others who access or use the website.

1. Acceptance of Terms

By accessing and using this website, you acknowledge and agree to these Terms and Conditions, as well as our Privacy Policy, which is incorporated by reference.

2. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting. We encourage you to review these terms periodically to stay informed about our practices.

3. Use of the Website

  • Eligibility: You must be at least 18 years old to use this website. If you are under 18, you may only use the site with the supervision of a parent or guardian.

  • Permitted Use: You may use the website for lawful purposes and in accordance with these Terms. You agree not to use the site in any way that could harm, disable, overburden, or interfere with the proper functioning of the website.

  • Prohibited Conduct: You may not engage in activities such as:

    • Using the site to infringe on the intellectual property rights of others.

    • Uploading or transmitting malicious software (viruses, worms, etc.).

    • Using automated systems or software to extract data from the website.

    • Engaging in any activity that could harm the website’s reputation or violate the rights of other users.

4. Account Registration

Certain features of our website may require you to create an account. You agree to provide accurate, current, and complete information during the registration process, and to update your information to keep it accurate. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

5. Intellectual Property

  • Ownership: All content, designs, logos, trademarks, and other intellectual property on the website are owned by [Your Website Name] or its licensors and are protected by copyright and other intellectual property laws.

  • License: You are granted a limited, non-exclusive, non-transferable license to access and use the website solely for personal, non-commercial purposes, in accordance with these Terms.

6. User-Generated Content

  • If the website allows users to post or submit content (e.g., comments, reviews, etc.), you retain ownership of your content, but you grant www.martinispalounge.com a worldwide, royalty-free, perpetual, and irrevocable license to use, modify, distribute, and display such content.

  • You agree not to post or submit any content that is illegal, defamatory, offensive, or violates the rights of others.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by www.MartinisSpaLounge.com. We are not responsible for the content, privacy policies, or practices of these third-party sites. By accessing third-party links, you do so at your own risk.

8. Disclaimers and Limitations of Liability

  • Disclaimer of Warranties: The website is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to the accuracy, reliability, or completeness of the website’s content.

  • Limitation of Liability: To the fullest extent permitted by law, www.MartiniSpaLounge.com shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the website.

9. Indemnification

You agree to indemnify and hold harmless www.MartiniSpaLounge.com, its affiliates, employees, agents, and licensors from any claim, demand, or damage, including reasonable attorneys' fees, arising out of your use of the website, your violation of these Terms, or your infringement of any rights of third parties.

10. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by the laws of Michigan, without regard to its conflict of law principles.

  • Any disputes will be resolved through binding arbitration in Jackson, MI unless otherwise required by law.

11. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy

12. Termination

We may suspend or terminate your access to the website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or the website itself.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us

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Privacy Policy

​1. Information We Collect

We may collect the following types of information when you visit or interact with our Site:

Personal Information: Information that you provide directly, such as your name, email address, mailing address, phone number, or payment details when registering, making purchases, or contacting us.
Technical Data: Information about your device and usage of our website, such as your IP address, browser type, operating system, pages visited, time spent on the site, and other similar data collected through cookies or similar technologies.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience on our Site and to collect information about how you interact with our content. You can control the use of cookies through your browser settings.
2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services: To offer you a seamless experience, fulfill orders, process payments, and improve our services.
Communication: To respond to inquiries, send you important updates, newsletters, or promotional materials (with your consent).
To Analyze Usage: To monitor and analyze how our Site is being used to improve its functionality, performance, and user experience.
To Comply with Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following situations:

Service Providers: We may share your data with trusted third-party vendors who help us operate our website and provide services, such as payment processors, hosting providers, or customer support services. These third parties are obligated to protect your information and only use it for the purpose of providing the services.
Legal Compliance: We may disclose your information if required by law, to comply with a legal process, or to protect our rights, safety, or property, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred as part of the transaction.
4. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request that we correct or update any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data under certain conditions.
Opt-Out: You may choose to opt out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us directly.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Object to Processing: You can object to the processing of your personal data for marketing purposes.
To exercise any of these rights, please contact us 

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for any legal or accounting purposes. If you request deletion of your data, we will remove it in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. Cookies are small files that are stored on your device and help us remember preferences, analyze usage patterns, and serve targeted ads. You can manage cookies through your browser settings, but some parts of the Site may not function properly if cookies are disabled.

8. International Transfers

If you are accessing our website from outside USA, please be aware that your data may be transferred to, stored, and processed in USA, where our servers are located. By using our website, you consent to such transfers.

9. Links to Third-Party Sites

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing any personal data.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to periodically review this page to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us

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Last updated: 1/2025

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